Ar training Privacy Policy

Subject of this Privacy Policy

Thank you for choosing to be part of our community at Custom Surgical GmbH ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at support@customsurgical.de.

Custom Surgical GmbH built the AR Training app as a Paid app. This SERVICE is provided by Custom Surgical GmbH at no cost and is intended for use as is.

In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at AR Training unless otherwise defined in this Privacy Policy.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

Data Controller

The Data Controller is Custom Surgical GmbH, based in WERK 1, Atelierstraße 29, 81671 Munich. You can find further information in our imprint.

What information we collect

We collect three categories of information: Information you provide, automatically collected information and information from other sources. More detail about each of the categories is provided below.

Information you provide

• Profile information: When you create an account, you provide us with personal information that includes your full name, email address, country of residence, profession and a password.

• User content: We collect the content you create through the app, including photographs, videos, audio recordings, patient IDs, session labels, session descriptions, session dates and session locations.

• Information when you contact us: If you contact us, we collect the information you give us during the interaction.

Automatically collected information

• Technical information: We collect certain device and network connection information when you access any of our Services. This information includes your device model, operating system version, IP address, the configuration of the app and the time and date of your use of the Service. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs. We automatically assign you a device ID and user ID when you use our app. Where you log-in from multiple devices, we use information such as your device ID and user ID to identify your activity across devices to give you a seamless log-in experience and for security purposes.

Information from other sources

• Third party platform information: If you choose to sign-up using a third party platform (such as Google), the third party platform will share information such as your email address, user ID and public profile.

Authentication via Firebase

Using Firebase Authentication

In our apps we use Google Firebase Authentication, a service of Google Ireland Limited, Gordon House, 4 Barrow Street, D04 E5W5 Dublin, Ireland (“Google”). Firebase Authentication is a login and authentication service provided by Google. To simplify the sign-in and authentication process, Firebase Authentication can use third-party identity services and store the information on its platform. With respect to the possible collection of data by third parties, we point to the following points, where the respective data collected is listed. Firebase Authentication thus acts as an intermediary for data collection, third parties and us. Firebase Authentication stores the data collected on our behalf so that we can use and process it for the Apps. We comply with the strict legal requirements for such a contract with Firebase Authentication with regard to the contract processing as defined in Art. 28 GDPR.

This concerns the following personal data collected: Username, profile picture and e-mail address. When registering via SMS identification, the corresponding mobile number is also collected.

In these processing cases, the processing takes place on the basis of your consent pursuant to Art. 6 (1)(a) in conjunction with Art. 7 GDPR. Processing therefore takes place on a legal basis.

Further information on data protection can be found in Google’s data protection conditions https://policies.google.com/privacy.

Use of Google Login

Our apps allow you to log in through the Google login, a link to the service provider Google Ireland Limited, Gordon House, 4 Barrow Street, D04 E5W5 Dublin, Ireland (“Google”). This service makes an additional separate registration with your personal data mandatory. You will be redirected to a Google page for registration purposes. There you can log in with your user data and consent to the processing of the following data by us. This links your Google profile to our apps. Through this link we receive the following information from Google: User ID, first name, surname, username, e-mail address and profile picture. We only use the following data: Your user ID, first name, last name, e-mail address. This information is mandatory for registration – it is necessary for identification. Processing takes place on the basis of your express consent given during registration in accordance with Art. 6 (1)(a) GDPR. You may revoke this consent at any time in accordance with Art. 7 (3) GDPR.

Google’s privacy policy is available here: https://www.google.com/policies/privacy/.

How we use your information and our legal bases

We use your information to operate, provide, develop and improve our services, including for the following purposes.

A. Administer your account and provide our services to you

• Create and manage your account

• Enable you to use the app and to provide you with its functionalities

• Provide you with customer support and respond to your requests

• Communicate with you about our services

B. Improve our services and develop new ones

• Understand how members typically use the services to improve them

• Ensure the quality of the services by analyzing, preventing or correcting failures and bugs, illicit use or misuse of the services

• Develop new features and services

C. Ensure legal compliance

• Comply with legal requirements

• Assist law enforcement

D. Marketing communications

• Send you information and marketing communications about our products and services

To process your information as described in this Privacy Policy, we rely on the following legal bases:

Provide our service to you: The reason we process your information for purpose A above is to perform the contract that you have with us (Art. 6 (1)(b) of the GDPR).

Legitimate interests: We process your information for purpose B above based on our legitimate interest (Art. 6 (1)(f) of the GDPR). For instance, we use the information we have to understand how people are using our services to improve and develop our services and we use your information to carry out testing and analysis to ensure the stability and security of our services.

Comply with applicable laws and regulations: We process your information for purpose C above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations (Art. 6 (1)(c) of the GDPR).

Consent: We ask for your consent to access or use your information for specific purposes (Art. 6 (1)(a) of the GDPR). If we do, you'll always be able to revoke your consent through the in-app settings or by contacting us at support@customsurgical.de.

How we share your information

With our service providers

We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics and marketing. We share your personal information with these service providers as necessary to enable them to provide their services.

With third party platforms

We partner with third party platforms (such as Google) to offer you a seamless log-in and content sharing experience. We share information with these third party platforms when you want to use these features. For example, if you choose to:

• sign-up or log-in to the Platform using your account details from a third party platform, we will share certain technical information to facilitate this;

• share user content on social media platforms, we will share your user content and related information.

With law enforcement / when required by law

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our members, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

Transfers of Personal Data Outside the European Economic Area

We may transfer personal data from the European Economic Area (“EEA”), the UK or Switzerland to other countries outside the EEA. Such data transfers are based on appropriate safeguards in accordance with Applicable Privacy Laws, including (a) the standard contractual clauses developed by the European Commission; (b) the decisions of adequacy of the European Commission; or (c) binding corporate rules.

How long we retain your information

As a matter of principle, we only store your data for as long as we need it to ensure that you can use our products. This is equivalent to the period for which you have a valid user account with us. Beyond that, data is only stored if we are legally obligated to do so (e.g. storage and documentation obligations).

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Your rights

You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations.

Access your information: You can ask us, free of charge, to confirm what information we process about you, to provide certain information about the processing and for a copy of your information.

Updating your information: You can change or ask us to change or correct your information where that information is not accurate. You can change or correct some of your information through the in-app controls and settings.

Delete your information: You can delete or ask us to delete some or all of your information.

Restrict the processing of your information: You have the right to request the restriction of the processing of your information where (a) you are challenging the accuracy of the information, (b) the information has been unlawfully processed, but you are opposing the deletion of that information, (c) where you need the information to be retained for the pursuit or defense of a legal claim, or (d) you have objected to processing and you are awaiting the outcome of that objection request.

Port your information: You have the right to data portability. This means that you have the right to receive your information in a structured, commonly used, and machine-readable format and to share it with a third party.

Object to the processing of your information: You also have the right to object to the processing of your information in certain circumstances. The right to object applies when the processing you are objecting to is relying on legitimate interest as a legal basis. In submitting an objection request, you should explain what specific processing activity you are objecting to and why the processing should be stopped. We will stop the particular processing if we don't have compelling legitimate grounds to continue that processing or don’t need it for legal claims.

Withdraw your consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent, although the processing carried out before your withdrawal of consent will remain valid.

Exercising your rights: To exercise any of the above rights, please contact us at support@customsurgical.de. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details or provide additional information so that we can understand the issue.

You also have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information.

Links to other sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2022-04-13