If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, contact us immediately. We’ll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment products yourself. It could jeopardize your claim and keep you from receiving credit for the return.
Even our factories aren’t perfect - if you receive defective products, please send us a short video or photos of the defect for us to provide assistance. Sometimes our customer service representatives are able to tell you how to fix the issue right away! If you are unable to provide ‘evidence’ of the defect, a return or replacement may be more difficult but we will always try our best to assist you. Defects found after the product is in use usually fall under warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
Should you receive a product that is missing a part, please contact us. We will ensure that you are sent the appropriate part from our stock.